FAQ
Frequently Asked Questions
How long does shipping take?
Orders are processed within 1-3 business days. After shipment, estimated delivery is 3-7 business days for the United States and 5-15 business days for Canada, Europe and Australia. Other regions may take 7-15 business days. Delivery times are estimates and can be affected by carrier delays or customs processing.
Do you ship worldwide?
Yes. We offer free standard shipping worldwide with no minimum order.
Will I have to pay customs or import fees?
Import taxes, customs duties and any applicable fees are covered by us. You will not be asked to pay additional duties upon delivery.
How can I track my order?
Once your order ships, we will email a tracking number. Tracking information may take 1-2 business days to appear after shipment. You can also use the Order Track link in the website footer.
What materials do you use?
Our pieces may be made with stainless steel, gold-plated stainless steel, cubic zirconia, pearl and mother-of-pearl. The exact materials for each item are listed on its product page.
Can I wear the jewelry in water?
Stainless steel jewelry is designed for everyday wear, but we recommend removing jewelry before swimming, showering, exercising or using perfumes, lotions and cleaning products. This helps protect the finish and extend the life of your jewelry.
What is your return policy?
We offer a 30-day return policy. Items must be unworn or unused, with tags and original packaging. Sale, discounted, personalized and gift card items are not returnable.
How do I start a return?
Email us with your order number and reason for the return. We will send you the return instructions and return address. Items sent back without an approved return request cannot be accepted.
Can I change or cancel my order?
Contact us as soon as possible. We can change or cancel an order only before it has been processed or shipped.
How should I care for my jewelry?
Keep your jewelry dry, avoid direct contact with perfume, lotion and cleaning products, and store each piece separately in a soft pouch or jewelry box. Wipe it gently with a soft cloth after wearing.
How do I contact customer support?
Email us at caishaoyi52@gmail.com or call +44 7529 979383. We usually reply within 1-2 business days.