Faqs
Frequently Asked Questions
Where do you ship?
We currently ship to the United Arab Emirates, Brazil, Germany, Finland, France, the United Kingdom, Italy, Saudi Arabia, and the United States. Please select your destination at checkout.
How much is shipping?
Standard shipping is $5.77 USD for orders below $5.00 USD. Free standard shipping applies to qualifying orders of $5.00 USD or more. The shipping price shown at checkout is the final price for your destination and may be displayed in local currency.
How long does shipping take?
Estimated delivery is 3–15 business days from order placement. This total estimate includes processing and transit time. Carrier delays, customs checks, and local holidays can affect arrival.
Will I have to pay customs or import duties?
Fortuna7 Jewelry covers applicable customs and import duties. Product prices do not include applicable taxes; any applicable tax is calculated and shown at checkout.
How can I track my order?
Once your order ships, we will email a tracking number. Tracking information may take 1–2 business days to appear after dispatch. You can also use the Order Track link in the website footer.
What materials do you use?
Our pieces may be made with stainless steel, gold-plated stainless steel, cubic zirconia, pearl and mother-of-pearl. The exact materials for each item are listed on its product page.
How should I care for my jewelry?
Care needs vary by material and finish. Follow the care guidance on the product page. To help preserve your jewelry, avoid direct contact with perfume, lotions and cleaning products, and store each piece dry.
What is your return policy?
You may request a return within 30 days of delivery. Items must be unworn, unused, in their original condition and in the original packaging. Customers in the UK and EU also have statutory cancellation rights described in our Refund Policy.
How do I start a return?
Email us at caishaoyi52@gmail.com with your order number and reason for the return. We will send you the return instructions and return address.
Can I change or cancel my order?
Contact us as soon as possible. We can change or cancel an order only before it has been processed or shipped.
How do I contact customer support?
Email us at caishaoyi52@gmail.com or call +44 7529 979383. Our support hours are Monday to Friday, 9:00 AM to 6:00 PM UK time. We usually reply within 1–2 business days.