Refund policy

Return and Refund Policy

Last updated: October 23, 2026

### Our 30-day voluntary return policy

You may request a change-of-mind return within 30 calendar days after receiving your order. Under this voluntary policy, items must be unworn, unused and in their original condition, with tags and original packaging where applicable. Please provide your order number or other proof of purchase.

These voluntary return conditions do not restrict statutory cancellation rights or rights concerning faulty, damaged, incorrect or misdescribed goods.

### How to request a return or cancellation

Email [caishaoyi52@gmail.com](mailto:caishaoyi52@gmail.com) with your order number and the items you wish to return. You may also use your customer account if a return option is available. An account is not required.

We will provide return instructions, the full return address in China and information about the return label. Contact us before posting a return so you have the correct address. A clear notice by email is sufficient to notify us of a valid statutory withdrawal; exercising that right does not require our approval.

You may request cancellation before your item is shipped. For dispatched orders, the return and statutory withdrawal rights below apply.

### Return destination

Products are dispatched from China and all returns are sent to our designated return address in China. The full return address is provided by email and on the return instructions. Please do not send returned goods to our UK registered office.

### Change-of-mind return costs

For change-of-mind returns, you are responsible for the direct cost of return shipping where permitted by applicable law.

We offer a prepaid return label for US$5 to customers in the United Arab Emirates, Brazil, Germany, Finland, France, the United Kingdom, Italy, Saudi Arabia and the United States. If you choose to use our label, US$5 is deducted from your refund. This is a return postage charge. You may instead arrange and pay for your own return shipping, in which case we will not deduct the US$5 label charge.

A 5% restocking fee, calculated on the price paid for the returned items, applies only to change-of-mind returns under our voluntary policy where the return is outside your statutory rights and the fee is permitted by applicable law. No restocking fee applies to a valid UK or EU statutory withdrawal or any return where the fee would conflict with your legal rights.

### Faulty, damaged, incorrect or misdescribed items

If an item arrives damaged, is faulty, is incorrect or does not match its description, email caishaoyi52@gmail.com with your order number and details of the problem.

We will arrange the appropriate remedy and cover necessary return shipping costs. If a return is required, we will provide a prepaid label at no charge. No US$5 label charge or 5% restocking fee applies to these returns. Your statutory rights are not limited to our voluntary 30-day return period.

### UK and EU statutory withdrawal rights

If you are a consumer in the United Kingdom or European Union and a statutory withdrawal right applies, you may cancel without giving a reason. Notify us within 14 calendar days after the day you receive your goods. After notifying us, you have a further 14 calendar days to send the goods back. Where applicable law sets a different start date for orders delivered in separate parcels, that rule applies.

Email your clear decision to withdraw to caishaoyi52@gmail.com. Include your name and order number so we can identify the order. You may inspect the goods as you would in a shop. The statutory right is not conditional on the goods remaining unopened or in their original packaging.

Any lawful deduction for diminished value will reflect actual loss caused by handling beyond what is necessary to establish the nature, characteristics and functioning of the goods. It will not be an automatic percentage.

For a change-of-mind statutory withdrawal, you are responsible for the direct return postage as disclosed before purchase. You may choose our US$5 label or arrange your own return shipping. No restocking fee applies.

If you withdraw from the entire order, we refund the cost of our least expensive standard outbound delivery service if you paid for delivery. Additional amounts paid for a more expensive delivery option do not have to be refunded unless required by law.

### Refund method and timing

Refunds are issued to the original payment method unless you expressly agree otherwise.

For returns under our voluntary 30-day policy, we will issue the refund within 14 calendar days after receiving the returned goods, less any applicable label charge and lawful restocking fee.

For a valid EU statutory withdrawal, we reimburse the payments required by law without undue delay and within 14 calendar days after receiving your withdrawal notice. We may withhold reimbursement until we receive the goods or evidence that you have sent them back, whichever occurs first.

For a valid UK statutory withdrawal, we reimburse the payments required by law without undue delay and no later than 14 calendar days after we receive the goods or, if earlier, evidence that you have sent them back.

Where we agree you are entitled to a refund for faulty, damaged, incorrect or misdescribed goods, we will issue it without undue delay and within 14 calendar days of that agreement, or sooner where required by law. Your payment provider may take additional time to display a refund after we issue it.

### Your legal rights

This policy does not exclude or restrict mandatory consumer rights. If applicable law gives you a longer period, a different remedy or stronger protection, that law takes priority.

### Contact

Fortuna7 Jewelry is a trading name of FORTUNE7CAISHAOYI LTD, company number 17472775.
Registered office: Director's Office No. 156, Unit 7, Wilsons Business Park, Manchester, United Kingdom, M40 8WN.
Email: [caishaoyi52@gmail.com](mailto:caishaoyi52@gmail.com)
Phone: +44 7529 979383

Returns are sent to China. Email us for the designated return address.